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Privacy Policy
Effective date: January 14, 2024
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1. Introduction
Welcome to Chup ("we", "us", "our"). We provide congestion management solution services via our website, www.chup.online. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information, specifically related to Google user data, in compliance with Google OAuth requirements.
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2. Information We Collect
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A. Google User Data : When you use Chup with your Google account, we may collect and access the following data:
- Profile Information : Your name, email address, and profile picture.
- Google Calendar Events : For syncing and managing your appointments.
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B. Other Information :
- Personal data you provide directly, such as your name, contact number, and preferences.
- Technical data, such as your IP address, browser type, pages visited, the time and date of your visit, and other diagnostic data.
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A. Google User Data : When you use Chup with your Google account, we may collect and access the following data:
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3. How We Use Your Information
We use the collected data for the following purposes: :
- To provide and maintain our services.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our services when you choose to do so.
- To provide customer care and support.
- To provide analysis or valuable information to improve our services.
- To monitor the usage of our services.
- To detect, prevent, and address technical issues.
We do not use Google user data for advertising purposes or any unauthorized activities.
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4. Data Sharing and Disclosure
Your personal data will be treated as strictly confidential. We do not sell, rent, or disclose your data to third parties, except :
- Service Providers : Trusted partners who facilitate our services or provide services on our behalf under strict confidentiality agreements.
- Legal Obligations : If required by law or in response to valid requests by public authorities.
- Business Transfers : In the event of a merger, acquisition, or asset sale, your personal data may be transferred.
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5. Retention and Deletion of Google User Data
We retain your Google user data only as long as necessary to provide our services to you. If you revoke access to your Google account or delete your Chup account, we will :
- Immediately stop accessing your Google user data.
- Delete all stored Google user data within 30 days.
You can contact us at [email protected] for manual data deletion requests.
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6. Data Security
We implement industry-standard security measures to protect your data, including :
- Encryption : Secure encryption for data in transit and at rest.
- Access Control : Restricted access to your data by authorized personnel only.
- Regular Audits : Periodic reviews of our systems to ensure data integrity and security.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
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7. Your Rights
Under applicable laws, you have the following rights :
- Access and Correction : View and correct the information we hold about you.
- Revoke Access : Revoke our access to your Google data at any time via Google’s security settings.
- Data Deletion : Request permanent deletion of your data.
- Object to Processing : Object to our processing of your personal data.
- Restrict Processing : Request that we restrict the processing of your personal information.
- Data Portability : Receive a copy of the information we have on you in a structured, machine-readable format.
- Withdraw Consent : Withdraw your consent at any time where we relied on your consent to process your personal information.
To exercise your rights, contact us at [email protected].
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8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our services or legal obligations. We will notify you of significant changes by posting the updated Privacy Policy on this page. We may also notify you via email or a prominent notice on our website prior to the changes becoming effective. You are advised to review this Privacy Policy periodically for any updates.
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9. Cookies
We use "cookies" to collect information about you and your activity on our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit to understand your usage and serve you content based on preferences you have specified.
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10. Third-Party Services
Our services may contain links to other sites not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.
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11. Children’s Privacy
Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we discover that we have collected Personal Data from children without parental consent, we will take steps to remove it from our servers.
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12. Additional Information for Google OAuth Compliance
- Scope Justification : We request Google user data only to enhance user functionality, such as managing appointments and sending real-time updates.
- Transparency : This Privacy Policy is publicly accessible at https://chup.online/privacy-policy and is linked within the app.
- Revocation Process : Users can revoke access via their Google Account Settings at any time.
- Retention and Deletion : Data retention and deletion policies are outlined in Section 5 of this Privacy Policy.
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13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us :
- Email : [email protected]
- Thank you for trusting us with your data and choosing Chup as your congestion management solution. Reclaim your time and experience smarter, more efficient queue management.
Term Of Use
TERMS OF USE OF CHUP
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Introduction and Acceptance of Terms
Welcome to Chup, the world’s most dynamic congestion management solution service. Our aim is to reduce your wait times and increase customer satisfaction. These Terms of Use ("Terms") govern your access to and use of our services, provided through our website, www.chup.online ("Site"). By accessing or using our services, you confirm that you can form a binding contract with Chup, that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not access or use our services.
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Description of Service and How it Works
Chup adapts to real-time situations at the premise, enabling you to join a live queue or schedule appointments remotely. Here’s how Chup works :- You receive a text message from the premises where you are queued (e.g., a business).
- You have the option to join a live queue or schedule an appointment.
- You receive live updates on your queue status, allowing you to arrive at the premises at the most optimal time.
- You can inform us if you anticipate being late or have arrived at the premises.
- You receive a notification when it's your turn.
- If the premises offer multiple services, you have the opportunity to avail them.
- After availing the services, you can rate them and leave a review.
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Eligibility
To use our services, you must be at least 13 years old. By agreeing to these Terms, you represent and warrant to us that you are at least 13 years old.
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User Conduct and Responsibilities
You agree to use our services responsibly, respecting the rights of others. You may not use our services for any illegal activities or in a way that is harmful to us or our users. This includes, but is not limited to, using our services to harass, abuse, defame, or otherwise infringe or violate the rights of any other party.
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Communication Services
By providing us with your mobile number, you expressly consent to receive communications via text message or WhatsApp from us, including notifications about your queue status, appointment updates, and any other service-related information.
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Intellectual Property Rights
All intellectual property rights in and to our services are owned by us. Except as expressly provided, nothing within the services shall be construed as conferring any license under our intellectual property rights.
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Disclaimers and Limitations of Liability
Our services are provided "as is" and "as available". We disclaim all warranties and conditions of any kind, whether express or implied, including but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses resulting from your use of our services
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Indemnification
You agree to indemnify and hold us harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.
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Changes to the Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. It is your responsibility to regularly check the Site to determine if there have been changes to these Terms and to review such changes.
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Termination
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the services will immediately cease.
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Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions. You agree that any legal action or proceeding related to this Site shall be brought exclusively in a federal or state court of competent jurisdiction sitting in the jurisdiction of our company.
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Dispute Resolution
If you have a dispute with Chup, you agree to contact us first and attempt to resolve the dispute with us informally. If Chup has not been able to resolve the dispute with you informally, we each agree to resolve any claim, dispute, or controversy as follows :
- For any claim under these Terms where the total amount of the award sought is less than $10,000 USD, the party requesting relief may elect to resolve the dispute through binding non-appearance-based arbitration.
- For claims over $10,000 USD, the parties agree to arbitration.
In either case, the arbitration will be conducted in the jurisdiction of our company.
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Entire Agreement
These Terms constitute the entire agreement between you and Chup, superseding any prior agreements between you and Chup regarding your use of the services.
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Contact Us
If you have any questions about these Terms, please contact us at [email protected]. Thank you for choosing Chup - the future of congestion management solution, enhancing your experience one step at a time. Remember, this is not just about waiting - it's about reclaiming your time. At Chup, we believe that every moment matters. Start saving yours today. Please feel free to reach out to us if you have any questions or concerns. We're here to help. Welcome to a smarter and more convenient way to wait!
EMAIL ADDRESS - [email protected]
Last Updated : May 14, 2023