Every visitor will only come when their turns about to be called FOLLOWING REAL-TIME situations at the premise.
before chup
Canopy
Full Hall
Full Hall
Fighting
After chup
Cafe
Home
Market
Office
Dynamic Realtime Queue / Appointments
Plethora of Automations
Streamlining Hospital Operation
Customer’s Happiness
We literally program THOUSANDS OF algorithms to cater for every single situation that may or may not happen.
Up to
Up to
Late Arrival
Early Arrival
Cancellation
Reschedule
Delay (without informing)
Forgot Appointment
Delay (with informing)
No smartphone
Ignorant with Messages
Do not want to download app
No Show
Forgot Appointment
Some of the counter planned / sudden close
Lunch Break
Walk-In
Multi-station visits
All counters for service sudden close
Replacement with other staff
Go to another Branch
Serving longer time than estimated
Serving quicker than estimated
Service Provider’s System Down
Sudden or Fixed Closing Hours
Late Arrival
Emergency leave real-time
Future emergency leave
In a perfect world, customer makes a booking at 10.00 AM and the service provider will attend the customer at 10.00 AM slot. Or you join a queue and given an accurate wait times and be served accordingly. But this is NOT A PERFECT WORLD. Both service provider and the customers are never punctual - rendering the booking and estimated wait times useless. Why, despite appointment management, do people still wait for hours? They book at 10:00 AM but end up being attended to at 2:00PM?
Chup functions as a dynamic traffic manager, akin to police traffic at busy intersections during rush hour, handling inputs from both users/customers and service providers. Whether the information is provided by button inputs or gathered through automatic algorithm logics, Chup takes charge of processing it. Once detected, Chup promptly notifies both the user and service provider, and accordingly adjusts the ongoing live queue and future queue appointments.
The result? Pre-arrival customers receive notifications, enabling them to plan their arrival and minimize their wait times.
Post-arrival customers? They can plan to go or wait somewhere else. Research showed that not knowing how long to wait kills more than the wait itself. As for service providers, they can operate efficiently, stress-free, and guilt-free with Chup's effective crowd congestion management.
The dynamic situations mentioned here represent the main scenarios, but there are also numerous sub-situations under each of them. This list is not exhaustive. The logic and algorithm to handle these situations have been developed over the course of a few years. Apart from testing forecasted situations during development, Chup has undergone manual and automated testing after its development. Additionally, Chup has been trained on eight months' worth of real-world data and will continue to improve with more input and data over time.
Nobody likes waiting, ever. If you solve this issue, you are one step ahead than the others.
When doctor have to serve for long duration, patient in queue will get delay message through WhatsApp and other patientes will auto reschedule to new time.
In Chup, the admin can use the Custom Close feature for emergencies or other reasons. Pending appointments can be canceled or moved to the next available slots.
In Chup, admins can activate the Emergency Break feature to handle urgent situations. It cancels pending appointments and informs patients to reschedule to next available slot.
Admin can message the doctor about their late arrival and give reschedule options, so the doctor can choose the schedule according to their arrival.
Patient will receive automatic reminder when the doctor is late via WhatsApp.
Patients booking a doctor’s appointment are automatically assigned pre-station and post-station services.
Patients will receive reminders at several intervals either it’s 1 day before, 2 hours before, or even 1 hour before the appointment. All reminders are sent via WhatsApp automatically on each intervals to help patients stay informed and prepared.
We literally program THOUSANDS OF algorithms to cater for every single situation that may or may not happen.
The Pre-Approval Appointment system allows hospitals to assign appointment slots based on referral letters, ensuring patients are matched with the right doctors. Once patients complete the booking steps, they receive a WhatsApp notification.
In the Billings - Mark as Paid feature of ChupOnline, once a patient completes payment, the cashier staff clicks "Mark as Paid" to update the patient's status.
If the patient needs to go to the pharmacy, they are automatically transferred there. If the patient takes no medication, patient visit will end. Patient can also be moved manually if the “Mark as Paid” button doesn’t move them automatically
In Chup, admin can validate insurance and sets coverage limits. Insurance staff can also auto-generate the request letter.
ChupOnline’s TV app offers flexible and convenient system access.
ChupOnline's Kiosk app enables patients to check-in & manage appointments
Tracks patient visits and service performance, offering insights into efficiency
Monitors real-time satisfaction trends, showing how many patients were satisfied in a given period.
ChupOnline integrates seamlessly with hospitals and clinics to link Google reviews. It syncs real-time patient feedback, helping healthcare providers track satisfaction and make improvements based on genuine user experiences.
works 
Chup works as easy as ABC. They still wait, but they can wait conveniently at their home. Because waiting at premise feels muchhh longer.
Customer receives a text message from their clinic
Customer joins live queue or set an appointment
Customers gets live update so they can be at the clinic as minimum time possible according to live situation of the clinic
Customer gets called when their turn arrives
Customer gets served on multiple services (if any)
Customer rates the services and leave a review
Chup supports multiple ways for your customers to signup and you can pick the one that your business and that your customers will enjoy.
Customers receive text automatically
Via web link at Google, or your site
Customers receive text automatically
Sign up via a tablet
Receive text after call with front desk
works
Why Chup may solve your queue problems compared to other solutions on the market.
Using a machine learning algorithm, the app will work around the serving time, emergency breaks, delays, and all situations happening on the premises to ensure customers get updated Estimated Waiting Times (Live Queue) or new re-appointment times (Appointment Bookings).
There is no app to download for your users or your premises, as everything will be on the cloud. For existing customers, just upload your data, and they do not have to do anything, as the system will send notifications once the time comes.
Your customers are able to do everything by themselves and avoid lengthy phone calls with receptionists to book, join the live queue, reschedule or cancel, and inform of any delays or arrivals.
The app will remind your queue positions for the live queue. For appointments, the app will send notifications by default—1 day, 4 hours, 2 hours, and 30 minutes prior—so they can plan and don’t forget.
Most appointment and queue apps fail because, in reality, there are both walk-ins and appointments. Chup works by merging these two complex situations flawlessly.
Chup works on the cloud. You do not have to purchase any hardware if you choose not to. You can even run your premises 100% using a mobile phone, as long as there is an internet connection at your premises. TVs and tablets are optional.
In reality, providers may have to take breaks from a few minutes to a few hours. The app can inform and re-arrange appointments and live queue participants so they can plan to wait in other places and return on time, or choose to reschedule themselves.
benefits you
Nobody likes waiting, ever. If you solve this issue, you are one step ahead than the others.
When you appreciate people’s time, they will leave your premises in a good mood and appreciate you more by telling others.
You can assess the bottlenecks of your business, for example, how long the waits are for specific resources or services, and take immediate action.
Say goodbye to harsh customers who lash out due to long waits or overtired staff.
Need to step out, need to close? Need to make a few phone calls? Go ahead. Everyone will be informed, so they don’t have to come too early and wait unnecessarily.
Customers have the option to leave a review so you can improve your business, or leave a Google Review (optional) if they are satisfied with the service.
With people arriving exactly at their scheduled time, your limited parking spaces will no longer be an issue.
Discover how ChupOnline can optimize your operations, reduce wait times, and enhance patient satisfaction
ChupOnline is a world’s most dynamic queue & appointment application that adapts to real live situations at the premise so people will be notified before visiting.
Unlike traditional systems that rely on strict punctuality, Chup adapts to real-time conditions, ensuring patients arrive just in time for their appointment.
Reducing wait times boosts efficiency, patient satisfaction, and streamlines hospital operations.
Yes, Chup integrates with CMS and HIS to manage dynamic queues and sync patient and schedule data in real-time.
Chup focuses on healthcare but can also be applied to sectors like government, salons, spas, and automotive.
