Hospital Islam Az-Zahrah
Hospital
Jalan Medan Pb 1, Seksyen 9, 43650 Bandar Baru Bangi, Selangor, Malaysia
20th March 2024
Founded in 1997, Az-Zahrah Hospital (HIAZ) is a multi-disciplinary institution that integrates Islamic values into its healthcare practices. Dedicated to delivering proactive, professional, and high-quality care, the hospital offers its distinctive "Hospital Mesra Ibadah" services with a focus on warmth and efficiency. By implementing Chup Online, Az-Zahrah optimizes patient wait times and transforms manual processes into a smoothly integrated system, enhancing the overall patient journey while staying true to its core values
Average Waiting Times
issues Resolved
*sameday
Succeed Rate
*Real Time - updates
Customer Satisfaction
Patients Served
Az-Zahrah Hospital faced challenges with outdated manual processes, leading to long wait times and patient dissatisfaction, particularly for those with special needs. The lack of patient tracking caused delays and congestion, while communication gaps left patients unsure about their status. Insufficient stage integration also disrupted communication between staff and patients
The integration between
different
stages has been less effective, and communication between staff and patients has
occasionally led to
misunderstandings. These issues have sometimes disrupted the flow of operations
The hospital’s first-come, first-served system caused congestion during peak hours,
with patients
arriving early and waiting up to 4 hours. Doctor emergencies worsened delays,
affects customer
satisfaction
Az-Zahrah Hospital partnered with Chup Online to reduce patient wait times and enhance management, aiming for better efficiency and a smoother patient experience
Lets admins reschedule appointments if a doctor is on leave
The Chup system tracks waiting times and patient positions
ombines appointments and walk-ins into a live queue for daily monitoring
Manages slots to minimize gaps by booking to the nearest available time
Shifts to automated data management, linking with the hospital's HIS
Appointment scheduling was enhanced, allowing
Clinic Assistants to adjust appointments easily. Features like Custom Close and
Emergency Close
prevented bottlenecks, while the On-Off feature optimized service hours to reduce peak congestion
Patients receive automatic notifications of appointment rescheduling, whether due
to emergencies or
general adjustments. This ensures they are informed of updated doctor availability, preventing
inconvenience and ensuring timely arrivals. The system also eliminates the need for
individual
patient contact, streamlining communication and enhancing the overall experience for both patients
and staff
At Chup, we use WhatsApp to enhance patient communication, making it seamless and convenient. Patients in the live queue or with scheduled appointments receive timely notifications and reminders via WhatsApp, tailored to admin settings. This keeps patients informed about their status and necessary actions, streamlining communication and ster reducing manual follow-ups. Patients also get updates on estimated wait times during their visit, ensuring clear communication, managing expectations, and improving their overall experience
The Appointment Merge with Live Queue feature
integrates scheduled appointments and walk-in patients into a unified, real-time queue. This allows
administrators to oversee and manage all patients for the day from a single interface, ensuring an
organized and efficient patient flow. By combining these lists, the system provides a
comprehensive
view of the day’s schedule and current patient status, streamlining operations and
enhancing overall
efficiency
The Early Arrival Button significantly improves the check-in process for patients who arrive
early
by quickly adding them to the Live Queue. This feature allows reception staff to
efficiently manage
early arrivals, enhancing scheduling flexibility and reducing wait times.
Our advanced appointment management system enhances scheduling by minimizing gaps between appointments and reducing buffer times. By setting 'limited slots,' the system prompts patients to select from the nearest available times, ensuring a continuous flow of visits and optimal use of time slots. This approach reduces wait times and boosts operational efficiency, creating a more organized and predictable scheduling process. Patients benefit from timely and seamless visits, while providers can manage their schedules with greater accuracy, leading to improved service quality and overall satisfaction
Chup Online integrates smoothly with the hospital's HIS, automating the management of patient IDs, MRNs, and family data. It handles complex scenarios such as shared MRNs for family members and data for newborns, ensuring accuracy and real-time updates. The new Add Dependants feature simplifies registering up to 5 family members per visit. This integration reduces manual tasks, enhances data accuracy, and improves overall operational efficiency and patient experience
After Chup Online’s implementation, patient wait times dropped to 5-17 minutes, with special needs patients receiving expedited care. Real-time updates and queue management improved patient satisfaction to 98%, as they were kept informed throughout their visits, easing anxiety.
According to Dr. Azmaniza Baharudin's dashboard, there has been a notable reduction in the average wait time for patients. Patients with appointments now wait only 3 minutes on average, while walk-in patients experience a wait time of around 5 minutes. Impressively, some patients are seen within just 1 minute of their arrival. Additionally, the average service duration is efficient, lasting approximately 28 minutes. This demonstrates that patients are promptly attended to with minimal delays for data verification, resulting in a seamless and swift experience.
|
||||
|---|---|---|---|---|
| April 2024 | 275 | 6 | 98.00% | 2.00% |
| March 2024 | 72 | 1 | 99.00% | 1.00% |
| Total | 347 | 7 | 98.24% | 1.66% |
Nearly 100% user
satisfaction during the
trial phase highlights significant improvements in operational efficiency and patient experience,
demonstrating the system's effectiveness in streamlining workflows and minimizing
delays.
Streamlining with HIS improved patient flow, achieving a 97% automation success rate
and reducing delays
and errors. Staff workload decreased, and service efficiency increased, all with
minimal training and in
a short timeframe, despite initial Wi-Fi issues and ongoing software customizations.
By efficiently handling higher patient volumes without compromising care quality,
Az-Zahrah Hospital
improved patient outcomes and operational efficiency. Chup Online was key in this
success, enhancing
staff productivity, optimizing patient flow, and reducing no-shows.
We are deeply
grateful for your collaboration, feedback, and steadfast commitment throughout this journey. Your
invaluable contributions have been instrumental in advancing a future where healthcare services are more
streamlined, efficient, and patient-centric
Chup Online Sdn extends our heartfelt appreciation to the HIAZ Management team :
We also wish to extend our sincere thanks to the specialist doctors involved from all O&G Clinics :
Book with Chup to experience the perfect mix of Islamic values and modern care at Az-Zahrah Hospital. The multi-disciplinary facility dedicated to offering professional, and high-quality care across a range of specialties, all with a personal touch
